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Frequently Asked Questions

When will I receive my order?

All orders are shipped via UPS and normally arrive within 7-10 business days.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal.

How can I check on my order status?

You will receive a confirmation email when you place your order and again when we ship your items. You can also view shipping information by clicking on the tracking number in your confirmation email or in your order history.

Can I place an international order through your website?

Currently, we cannot ship website orders outside of the United States.

Are your products guaranteed?

Yes! We warrant all of our products for 30 days from the date of purchase, under normal use, to be free of defects in both material and workmanship.

What do I do if I want to return an item?

Please see details about our Return Policy.

Is the Holsom Heart Designs website secure?

Your security is our primary concern. To ensure safe shopping, we use 128 bit Secure Socket Layer (SSL) encryption security, handled by Comodo, which is the highest level of security available today for secure e-commerce transactions. All pages containing your personal information, including credit card numbers, name, and address are encrypted while in transit. That means it cannot be read as the information travels over the Internet. SSL encryption makes shopping on the Internet the safest way to use your credit card. It is just as safe, if not safer than making a purchase in a store.